Returns & Exchanges
At Capitol Music Store, we want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, you can return most items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Log into your account portal or contact our support team to request a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Carefully place the item in its original packaging, including all manuals, cables, and accessories to ensure a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the returned equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing